FrontRange Solutions South Africa (Pty) Ltd.

Headquartered in Pleasanton, CA., USA, FrontRange Solutions is a global market leader in the development and delivery of software applications tailored for the mid-market. Best known for its HEAT Service Desk and GoldMine CRM applications, FrontRange is also the developer of IT Service Management and Infrastructure Management solutions, enabling companies to unify their external and internal customer support businesses.

With 18 years experience, partners and distributors in more than 40 countries worldwide – including Australia, France, Germany, South Africa and the United Kingdom – FrontRange Solutions boasts more than one million users and a marquee client list worldwide.

FrontRange product families are designed to provide value through their uniquely integrated solutions and to optimise customer investment to simplify core business processes, including IT service management, customer relationship management, sales force management and PC lifecycle management. Delivering a federated set of applications on an integrated platform provides our customers with an unparalleled solution interoperability.
More than 150 000 of the world’s best-known brands use FrontRange offerings to improve their interactions with external and internal clients and achieve better business results.

FrontRange product families include: GoldMine® for business relationship management, CRM, team-based contact management and sales force automation solutions; IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; IP Contact Management for reduced telephony costs and increased agent productivity, streamlined customer service and communications; Infrastructure Management, which provides the ability to optimise the full lifecycle of a company’s assets, and enteo for a full set of integrated products to manage each step in the system lifecycle.