SASSA Communications

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28 Harrison Street
South Africa
(012) 400 2166
(012) 400 2257
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Improving the quality of service delivery has been a clear and consistent theme in government's overall policy framework and in the restructuring and transformation of social assistance administration and management. This is ably demonstrated by the allocation of public resources, which is biased towards the poor and the vulnerable.


To provide world-class social security services.


To administer quality social security services, cost effectively and timeously using appropriate best practices by:

  • Developing and implementing policies, programmes and procedures for effective and efficient social grants administration system;
  • Paying the right grant amount, to the right person at the right time, and at the most convenient place that he/she may choose;
  • Delivering innovative, cost effective and efficient services to individuals, their families and community groups via multi- and easy access channels using modern technology.


The Constitution and the Batho Pele Principles forms the foundation of our values, which are:

  • Promotions and protection of human dignity
  • Confidentiality
  • Integrity
  • Fairness
  • Transparency
  • Equitability

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